Help Centre
Answers to what B2B buyers ask us most. If your question is not here, send it to us — we answer technical questions properly, not with a sales pitch.
Compatibility
Will your printers work with my POS software?
If your software can drive an Epson-compatible ESC/POS printer, our printers will work. Tell us which POS system you run and we will confirm the right interface and send the configuration steps before you order.
Do I need to install drivers?
For Windows we supply a driver. For POS software that speaks ESC/POS natively, no driver is needed — the printer accepts the command stream directly. Our barcode scanners use USB HID keyboard emulation, which needs no driver at all.
Will your scanners read codes from a phone screen?
Our 2D imagers will. 1D laser scanners cannot read screen-displayed codes — that is a limitation of the technology, not of the model. If you accept mobile payments or e-tickets, you need a 2D imager.
Can I print from my own application?
Yes. Our printers accept ESC/POS over USB, LAN and Bluetooth. Ask us for the command set and SDK.
Ordering
What is your minimum order quantity?
MOQ is low and negotiable for first orders. We would rather start with a trial order and earn a long-term account than lose a customer to a high MOQ.
Can I get a sample before ordering?
Yes, on every model. Ask for a sample quote alongside the wholesale price list.
Why are prices not shown on the site?
Pricing is tiered by quantity, model configuration and destination, so a single published number would be wrong for almost everyone. Send us your model list, quantities and country and you will get an accurate quote in one reply.
How do I change or cancel an order?
Contact us as soon as possible by phone, WhatsApp or email with your order reference. Whether a change is possible depends on production and shipping status — we will tell you straight away either way.
Shipping
Where do you ship?
Worldwide. Tell us the destination country and quantity and we will quote freight options together with the goods.
What are the lead times?
Confirmed with each quote. Lead time depends on the model, the quantity and whether the order involves OEM customisation.
Who handles customs and duties?
This depends on the shipping terms agreed in your quote. We will state clearly which terms apply before you confirm the order.
Products & support
Can I order with my own brand?
Yes. OEM/ODM covers housing colour, logo, packaging, manuals and firmware defaults. See Service & Support.
Do you provide certification documents?
Yes — CE, FCC, RoHS and ISO documentation on request. We send the actual certificates.
What is the warranty?
Warranty terms are confirmed in writing with each order. Spare parts — print heads, cutters, power adaptors, cables — are available for the models we supply.
Something arrived faulty. What now?
Contact us with the model, serial number and a description of the fault, ideally with a photo or a sample print. We will advise on replacement or repair.
Contact us
- Phone: +852 4443 6842
- WhatsApp: +86 188 2655 4624
- Email: support@netbye.com
NETBYE Technology Co., Limited — Hong Kong