Service & Support
NETBYE Technology Co., Limited manufactures POS peripherals in-house and supplies distributors, system integrators and retail chains worldwide. This page covers what we provide beyond the hardware itself.
Compatibility support
Most POS hardware problems are not hardware faults — they are integration problems. Before you order, tell us which POS software you run and we will confirm compatibility, send the exact configuration steps, and tell you honestly if a model will not work with your setup.
- All our receipt printers accept standard ESC/POS commands
- All our barcode scanners support USB HID keyboard emulation — no drivers needed
- Command sets, SDKs and sample code available on request
- We test against the POS software you actually use, and publish what we find
OEM & ODM
We manufacture, so customisation is not outsourced:
- Housing colour and finish
- Your logo on the product and packaging
- Custom retail packaging and manuals
- Firmware defaults — print density, cut mode, baud rate, bundled templates
- Custom interface combinations on volume orders
Samples before volume
We would rather you test one unit than commit to a container and regret it. Sample units are available on every model. Ask for a sample quote alongside the wholesale price list.
Wholesale terms
- MOQ — low and negotiable for first orders. We are more interested in a long-term account than a large first invoice.
- Pricing — factory-direct, tiered by quantity. Send us your model list and volumes for a quote.
- Lead time — confirmed with each quote and depends on model and quantity.
- Shipping — we ship worldwide. Tell us the destination and we will quote freight options with the goods.
Certification
Our products carry CE, FCC and RoHS marks, and our quality system is ISO certified. Certification documents are available on request — ask and we will send the actual certificates, not just a claim.
Warranty & after-sales
- Warranty terms are confirmed in writing with each order
- Spare parts — print heads, cutters, power adaptors, cables — available for the models we supply
- Technical documentation and driver downloads provided with every shipment
- Faulty units within warranty: contact us with the model, serial number and a description of the fault, and we will advise on replacement or repair
Talk to us
The fastest way to get a useful answer is to tell us three things: which models, what quantity, and which country. With those we can quote accurately in one reply instead of three.
- Phone: +852 4443 6842
- WhatsApp: +86 188 2655 4624
- Email: support@netbye.com