Quick answer: eHopper does not have a scanner driver, a scanner setting, or a list of scanner commands. It reads barcodes the way it reads a keyboard — so almost any scanner in HID / keyboard-wedge mode works, and the question is only how it connects to your device.
Windows till: a plain USB scanner such as the NBBS-S30 — plug in, no software. Android tablet or iPad: you need Bluetooth HID, because there is no USB port to plug into; the NBBS-W35 covers this. eHopper's own test for whether a scanner will work is delightfully blunt: scan into a spreadsheet and see if the number appears.
Why there is no such thing as an “eHopper-compatible” scanner
A barcode scanner in HID mode is a keyboard. It types the digits it reads and then presses Enter. The POS does not know a scanner is attached — it sees keystrokes arriving in whatever field has focus.
eHopper's own documentation makes this explicit in the way it tells you to test. Their guidance is to scan a barcode or serial number into an Excel sheet, and if it works there, it should work with eHopper. That is only a sensible test if the scanner is a keyboard, which it is.
This is good news when you are buying: you are not hunting for a compatibility list, you are choosing a connection type and a form factor.
The only real decision: how it connects to your device
| eHopper on… | Connection | Why |
|---|---|---|
| Windows PC | USB (HID) | Plug in and scan. Nothing to install, nothing to configure. |
| Android tablet | Bluetooth HID | No usable USB port in practice. Pair in Android's Bluetooth settings, not in eHopper. |
| iPad | Bluetooth HID | Same as Android. iPadOS treats it as an external keyboard. |
| Poynt terminal | Bluetooth HID, or the built-in camera | Terminal-dependent; check what the unit exposes. |
eHopper's Windows setup guide walks through pairing a Bluetooth scanner (their example is a Socket Mobile unit) through the operating system's Bluetooth settings — searching for Bluetooth settings on the device and clicking Pair. Note where that happens: in the OS, not in eHopper. The POS is never involved in the pairing.
The Bluetooth trap on tablets
This one catches people on every tablet-based POS, and it is worth knowing before it happens rather than after.
When a Bluetooth HID scanner pairs with an Android tablet or an iPad, the system now believes a physical keyboard is attached. So it hides the on-screen keyboard. Staff can scan items all day, then find they cannot type a customer name or a manual discount, and conclude that the scanner has broken the POS.
The fixes are all trivial once you know the cause:
- On iPadOS, press the keyboard-dismiss key on the paired scanner if it has one, or toggle Bluetooth off to bring the soft keyboard back.
- On Android, Settings → System → Languages & input → Physical keyboard → enable “Show on-screen keyboard”.
- Tell staff about it during handover. It is the single most common scanner support call on tablet POS, and it is not a fault.
The Enter suffix
A scanner should send Enter after the digits so the POS treats the code as submitted. Most ship configured this way. If a scan drops the item into the search field but nothing happens until someone taps Enter manually, the suffix is missing — scan the “Add Enter suffix” configuration barcode from the scanner's manual.
Our scanners ship with the Enter suffix enabled by default, and the configuration sheet in the box lets you change it. If you are ordering in volume we can ship them pre-configured to whatever your rollout needs, so the units come out of the box ready.
1D or 2D?
Specify 2D unless you have a reason not to. A 2D imager reads ordinary retail barcodes (EAN, UPC, Code 128) as well as a laser does, and it also reads QR codes and PDF417 — which matters because 2D codes now turn up on loyalty cards, mobile vouchers and driver's licences. It also reads codes off a phone screen, which a laser scanner physically cannot do.
1D laser is still the cheapest option and it is not wrong for a shop that only ever scans printed retail barcodes. But the price gap has narrowed to the point where 2D is usually the better buy for a system you expect to keep for five years.
NETBYE models for eHopper
| Model | Type | Reads | Interface | Best for |
|---|---|---|---|---|
| NBBS-S30 | Handheld imager | 1D + 2D | USB-HID / USB-COM | Windows till — the default |
| NBBS-W35 | Handheld, wireless | 1D + 2D | USB + 2.4G (+ BT option) | Tablet tills, stock-taking, bulky goods |
| NBBS-S86 | Desktop omni-directional | 1D + 2D | USB-HID / USB-COM / RS-232 | High-volume, hands-free counter |
| NBBS-S10D | Handheld, 1D laser | 1D only | USB / RS232 | Printed barcodes only, lowest cost |
Browse the full range of barcode scanners, or go straight to 2D scanners and wireless scanners.
Ordering advice for eHopper: if the till is a Windows PC, USB-HID is all you need. If it is an Android tablet or iPad, you must specify the Bluetooth option — a 2.4G dongle needs a USB port the tablet does not have. Tell us which platform and we will confirm the right variant before you order.
Frequently asked questions
Which barcode scanners work with eHopper POS?
Any scanner that operates in HID / keyboard-wedge mode, which is the default for virtually all retail scanners. eHopper reads the scan as keyboard input, so there is no driver and no compatibility list to check.
How do I test a scanner before buying tills?
eHopper's own test: scan a barcode into a spreadsheet or a text editor. If the digits appear, the scanner will work with eHopper. If nothing appears, the problem is the scanner or its pairing, not the POS.
Do I need to configure anything inside eHopper?
No scanner settings. You do need the product's barcode recorded against the item in Back Office — eHopper's guide covers adding UPC codes to products so a scan finds the right item and adds it to the cart.
My scanner works but the on-screen keyboard disappeared.
Expected behaviour, not a fault. The tablet thinks a hardware keyboard is connected. Re-enable the on-screen keyboard in the device's input settings, or unpair the scanner when you need to type at length.
Can I use a 2.4G wireless scanner on a tablet?
Not normally — 2.4G needs a USB receiver plugged into a host port. On tablets, specify Bluetooth.
Does the scanner need to be on the same network as eHopper?
No. Unlike the receipt printer on Android, a scanner is not a network device. It is an input device paired to the till itself.
A note on this guide. The scanner side above — HID behaviour, Enter suffixes, 1D versus 2D imaging, the on-screen keyboard interaction — is what we know from the products we supply, and it holds for any POS that reads scans as keyboard input. The eHopper-specific parts, including the spreadsheet test, Bluetooth pairing through the OS and adding UPC codes in Back Office, are drawn from eHopper's published guides. Menus change between releases, so confirm current details with eHopper. If something here did not match your installation, tell us and we will correct this page. We would rather publish something accurate than something impressive.
Get pricing
NETBYE supplies distributors, system integrators and retailers worldwide. Our scanners are built by our partner factories in Shenzhen and sold under our own model range — we handle specification, quality control and support, so you deal with one supplier rather than several factories. Direct wholesale pricing, low MOQ on first orders, and OEM/ODM covering branding, packaging and scanner defaults.
Tell us which platform you run eHopper on, how many tills, what quantity and which country, and you will get an accurate quote in one reply. We can ship scanners pre-configured — suffix, symbologies, pairing mode — so they work out of the box at every site. Request a quote.
Related guides
These guides form a set. If you are specifying a complete till, the other hardware for eHopper POS is covered here:
And if you are comparing across POS software, the same hardware for other systems: