Quick answer: The printer you should buy for eHopper depends less on eHopper than on which device you run it on. eHopper runs on Windows PCs, Android tablets, iPads and Poynt terminals — and the printer connects differently on each.
On a Windows till, eHopper prints through an installed Windows driver, so specify a printer with USB and a Windows driver — the NBTP-8080 (80mm, auto cutter) is the straightforward choice. On an Android tablet, eHopper finds the printer over the network instead, so you want the LAN variant of the same model on the same subnet as the tablet. Same printer, different part number. Getting this backwards is the most common and most avoidable mistake.
One POS, four platforms, two different printing paths
eHopper is unusual among the POS systems we write about: it does not commit to a single platform. It runs on Windows PCs, on Android tablets, on iPads, and on Poynt smart terminals. That flexibility is a genuine selling point for merchants — you can run it on hardware you already own — but it means “which printer works with eHopper?” has no single answer.
There are two printing paths, and which one you are on decides what to order:
| Windows PC | Android tablet / iPad | |
|---|---|---|
| How the printer is reached | Through an installed Windows printer driver | Over the network, discovered by the app |
| Driver needed? | Yes — “the first step is to install the printer's driver” | No — nothing is installed on the tablet |
| Interface to specify | USB (or LAN, if the driver is set up for it) | Ethernet / LAN |
| How you add it | Install driver, then Settings → Printer Setup → Search for printer
|
Settings → Printer Setup → Search for printer
|
The setup screen is the same on both. What differs is everything that has to be true before that screen finds anything.
The Android path: network discovery, no driver
This is the one that surprises people coming from a Windows POS background, because there is no driver step at all.
eHopper's own setup article for a network receipt printer describes the sequence: connect the printer to the router by Ethernet, put the tablet on the same Wi-Fi network as that router, then use Search for printer in the app. The printer appears under the Receipt Printers category, and a Print Test Page button confirms it.
Two details worth knowing before you order:
-
The printer takes an IP automatically. eHopper's documentation describes the printer set to “Auto get IP as the Net Setting” with a default address of
192.168.1.251. You do not type an IP into the app — discovery handles it. - The tablet and the printer must be on the same subnet. This sounds obvious and is the single most common cause of “Search for printer finds nothing”. Guest Wi-Fi networks and client-isolation settings on the router are the usual culprits, because they deliberately stop devices seeing each other.
If you are specifying hardware for an Android-based eHopper till, order the LAN variant. A USB-only printer has no route to an Android tablet under this design.
The Windows path: the driver is the integration
On Windows, eHopper does not speak to the printer directly. It prints through Windows, which means the Windows driver is doing the real work — the same arrangement we described for Nextar and, in a different form, KORONA.
The practical consequences are the same wherever this pattern appears:
- Test in Notepad first. If a plain text file prints correctly from Windows, the printer and driver are fine and any remaining problem is in the POS configuration. If it does not, nothing you change inside eHopper will help.
- Margins and paper size live in the driver, not in eHopper. Receipts that come out too narrow, too wide, or that fail to cut are almost always a driver page-setup issue.
- Duplicate installations cause silent failures. Plugging into a different USB port can create a second printer entry in Windows. The POS keeps addressing the first one, which no longer has a printer behind it.
About eHopper's certified printer list
We would rather raise this than have you discover it after ordering.
eHopper publishes a list of printers “certified to work with the eHopper POS Windows app” — it includes Star Micronics TSP143LAN and TSP654IIBI models, and eHopper's own BTP-R180II. NETBYE printers are not on that list. No Chinese-brand printer is.
What that does and does not mean:
- It is a certification list, not a whitelist in software. eHopper prints through the Windows driver on PC and through standard network discovery on Android. Neither mechanism checks a brand name.
- But we have not tested our models against eHopper ourselves, and we are not going to claim compatibility we have not verified. Our printers are standard ESC/POS with Windows drivers and Ethernet variants, which is the technical profile the integration expects — that is a reasoned expectation, not a test result.
- So ask for a sample before a volume order. If you are specifying eHopper tills at scale, tell us and we will send a unit to validate against your actual setup before you commit. That is the honest way to close this gap, and it costs you nothing.
If certainty matters more than cost on a small deployment, buying from eHopper's certified list is a legitimate choice. Where we compete is on a rollout of twenty tills, where the per-unit difference is real money and a single validated sample de-risks the whole order.
80mm or 58mm?
80mm at 203dpi gives 48 characters per line, which is the right default for a retail counter and what we would specify for most eHopper installations. 58mm gives 32 characters — fine for queue tickets and short dockets, cramped for an itemised receipt with modifiers and tax lines.
eHopper is used in both retail and quick-service food, and the food side often wants a second printer in the kitchen. eHopper supports this: their documentation notes that kitchen printing requires enabling the Kitchen Receipt option in the Receipt tab in Back Office. A kitchen printer is usually a second network unit, which is another reason the LAN variant is the safer specification.
NETBYE models for eHopper
| Model | Paper | Speed | Cutter | Interfaces | Best for |
|---|---|---|---|---|---|
| NBTP-8080 | 80mm | 160mm/s | Auto | USB / USB+LAN | Standard counter — the default on either platform |
| NBTP-8050 | 80mm | 200mm/s | Auto | USB / Serial / Ethernet | Busier checkout, or a kitchen station |
| NBTP-8020 | 80mm | 180–200mm/s | Auto | USB / USB+LAN | Standard counter, budget |
| NBTP-5880 | 58mm | 90mm/s | Manual | USB / Serial / Ethernet | Queue tickets, short dockets |
All 203dpi direct thermal with ESC/POS — 576 dots per line on the 80mm models (72mm print width), 384 on the 58mm (48mm). Browse the full range of thermal receipt printers or narrow to 80mm.
Ordering advice for eHopper: decide the platform first. Android or iPad → order the LAN variant. Windows → USB is fine, and LAN is still worth having if you may add a kitchen printer later. Either way, confirm the model has an RJ11 drawer port if a cash drawer is in scope — the drawer is fired by the printer, not by eHopper. See the eHopper cash drawer guide.
Frequently asked questions
Which receipt printers work with eHopper POS?
On Windows, any thermal receipt printer with a working Windows driver is a candidate, because eHopper prints through Windows. On Android tablets and iPads, it needs to be a network printer that the app can discover on the same subnet. eHopper separately publishes a shorter list of models it has certified.
Do I need to install a driver?
On Windows, yes — eHopper's guide states that the first step is to install the printer's driver. On an Android tablet, no. Nothing is installed; the app discovers the printer over the network.
“Search for printer” finds nothing on my tablet.
Almost always a network problem rather than a printer problem. Confirm the tablet is on the same Wi-Fi network as the router the printer is cabled to, and that the network does not have client isolation or guest-mode enabled — those settings deliberately prevent devices from discovering each other.
Can I use a USB printer with eHopper on an Android tablet?
Not under the network-discovery setup eHopper documents. Specify the Ethernet variant for tablet-based tills.
Can I run a kitchen printer as well as a counter printer?
Yes. eHopper's documentation covers kitchen printing, which is enabled through the Kitchen Receipt option in the Receipt tab in Back Office. The kitchen unit is normally a second network printer.
Are NETBYE printers certified by eHopper?
No. eHopper's certified list covers Star Micronics models and eHopper's own unit. Our printers are standard ESC/POS with Windows drivers and Ethernet variants, which is what the integration expects, but we have not tested them against eHopper and will not claim otherwise. Ask us for a sample to validate before a volume order.
A note on this guide. The printer side above — ESC/POS, interfaces, print widths, driver behaviour, network addressing — is what we know from the products we supply. The eHopper-specific parts, including the setup sequence, the certified printer list, network discovery and the kitchen receipt option, are drawn from eHopper's published guides and support articles. Menus and supported models change between releases, so confirm current details with eHopper. If something here did not match your installation, tell us and we will correct this page. We would rather publish something accurate than something impressive.
Get pricing
NETBYE supplies distributors, system integrators and retailers worldwide. Our printers are built by our partner factories in Shenzhen and sold under our own model range — we handle specification, quality control and support, so you deal with one supplier rather than several factories. Direct wholesale pricing, low MOQ on first orders, and OEM/ODM covering branding, packaging and firmware defaults.
Tell us which platform you run eHopper on, how many tills, what quantity and which country, and you will get an accurate quote in one reply. For an eHopper deployment we will also send a sample to validate before you commit to volume. Request a quote.
Related guides
These guides form a set. If you are specifying a complete till, the other hardware for eHopper POS is covered here:
- Barcode scanner for eHopper POS
- Cash drawer for eHopper POS
- Label printer for eHopper POS
- POS terminal for eHopper POS
And if you are comparing across POS software, the same hardware for other systems: